Concierge & Front Desk Staff

Role Overview & Responsibilities

Front desk receptionists and concierge staff are the face of any hospitality establishment. Emerald247 provides articulate, customer-focused front office staff experienced in PMS software and guest relations.

Primary Duties & Responsibilities:

• Manage guest check-ins, key issuance, and check-out bill settlements
• Handle guest inquiries, luggage assistance, and local travel recommendations
• Operate hotel Property Management Systems (Opera, Cloudbeds, Mews)
• Manage night audit reports and overnight front desk security
• Deliver personalized service for VIP guests and executive bookers

Pay & Rate Guidelines

Hourly rates from £12.50 to £18 per hour (PAYE).

Corporate & Hotel Roles

Placements in boutique hotels, luxury chains, and corporate buildings.

PMS Software Upskilling

Training in industry-standard hotel front-office software.

Day & Night Shift Choices

Flexible day shifts or high-rate night auditor positions.

Safeguarding & Compliance Checklist

Every applicant undergoes multi-layer vetting prior to site deployment.

• Right to Work in the UK
• PMS software proficiency or front office background
• Customer service excellence certification
• Two professional references